Two-Way SMS
Clients text. They don’t want to call your office, navigate a phone tree, or wait for a callback — they want to fire off a question and get an answer. The Two-Way SMS workflow in the Credit Repair Snapshot for GHL makes that work at scale: every client text lands in one team inbox, an AI assistant drafts TCPA-aware replies for the routine questions, and every conversation is logged to the client’s record so nothing is lost.
It’s one of 60+ workflows in the $997 one-time snapshot. The AI handles informational, on-record replies and routing; it does not give credit or legal advice, promise outcomes, or make eligibility decisions. Anything substantive routes to a human on your team.
The pain it removes
Text messages to a business phone are a black hole. They go to one person’s cell, get half-answered, and vanish from the firm’s record. A client asks the same question three staff members give three different answers to. Off-hours texts sit unread until morning, and a client who doesn’t hear back assumes you don’t care. Meanwhile, the firm has no log of what was promised to whom over text — a compliance blind spot.
How it’s wired in GoHighLevel
The workflow turns scattered texting into a managed channel without slowing down response time.
- Inbound captured. A client text arrives and lands in the shared GHL conversations inbox, attached to that client’s record.
- AI draft. For routine questions — “what round are we on?”, “when’s my next payment?”, “how do I log into the portal?” — the AI assistant drafts a TCPA-aware reply pulling from the client’s status, ready for a one-tap send or auto-send per your settings.
- Human routing. Anything that touches eligibility, strategy, disputes, or advice is flagged and routed to a specialist instead of being answered by AI. The assistant knows its lane.
- Consent enforced. Outbound texts only go to clients with SMS consent on file, within permitted hours, and every message honors opt-outs — the channel respects TCPA by default.
- Logged. The whole thread stays on the client record, giving your firm a complete, searchable history of every text-based interaction.
What the client experiences
The client texts and gets a fast, accurate, on-brand reply — often within seconds for routine questions, and from a real specialist when it matters. They never know whether a human or the assistant answered the easy ones; they just experience a firm that’s responsive and consistent over the channel they actually prefer.
The outcome
Managed two-way texting means faster responses, consistent answers, a complete record of every conversation, and a team that isn’t drowning in repetitive questions. The AI absorbs the routine volume so your specialists spend their texting time where judgment is required. Many firms report that responsiveness over SMS is one of the strongest drivers of how clients rate their experience.
This workflow ships in every snapshot configuration and runs through your SMS channel inside GoHighLevel. Get the snapshot.